Question 1

How often should I service my boiler?

Accepted Answer

Your boiler should be serviced annually by a Gas Safe registered engineer. Regular servicing keeps your boiler running efficiently, extends its lifespan, and is usually required to maintain your manufacturer's warranty.

Question 2

Do landlords need a Gas Safety Certificate?

Accepted Answer

Yes — it's a legal requirement for all landlords to have a valid Gas Safety Certificate (CP12) for rental properties. This must be renewed annually and a copy given to tenants within 28 days.

Question 3

How quickly can you attend an emergency?

Accepted Answer

We offer same-day emergency callouts for customers without heating or hot water. We aim to attend within a few hours during working days, and prioritise our service plan customers.

Question 4

What areas do you cover?

Accepted Answer

We cover Haverhill, Saffron Walden, Bury St Edmunds, Sudbury, and surrounding villages across the Suffolk, Essex, and Cambridgeshire borders. If you're unsure, give us a call.

Question 5

What brands of boiler do you work on?

Accepted Answer

We repair and service all major boiler brands including Worcester Bosch, Vaillant, Baxi, Ideal, Glow-worm, Potterton, and more. For installations, we can supply and fit most leading brands.

Question 6

Is a powerflush worth it?

Accepted Answer

If your radiators have cold spots, your boiler is making noise, or your heating is slow to warm up, a powerflush can make a huge difference. Sludge buildup causes 20% of boiler breakdowns, so it's also a great preventative measure.

Question 7

Do you offer finance for new boilers?

Accepted Answer

Yes, we offer finance options for new boiler installations so you can spread the cost. We'll discuss all options during your free home survey.

Question 8

Can you install smart thermostats?

Accepted Answer

Absolutely! We install and set up Hive, Nest, Tado, and Honeywell smart thermostats. We'll show you how to use it and help you get the most from your new smart heating controls. Customers save up to 23% on energy bills.

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